About Us/FAQ

We LOVE pets! I mean LOVE. Whether you are looking for a collar for your new puppy, fancy flower collars for your dog to wear on trips to the grocery store with you, or more formal looking dresses and shirts for dogs, we have it! 

It is our mission to offer what other pet stores don't. We watch the trends, work to supply sizes you can't find in stores, and create on trend color combos. Come to House of FurBaby early and often to find new looks for your furbaby, so they stand out from the crowd.


Tonya Hart
House of FurBaby

 

FAQ:

Do you make custom orders? 

Yes, we will do collars with florals to match your wedding colors, and dresses to match your wedding colors as well. Please start the process by emailing us at houseoffurbaby@live.com with a message of your colors, the product you want, and your furbaby's weight and breed, and we'll take it from there.

Need to talk to us directly? Call our toll free number 8a-5p M-F CST to discuss any custom requests or questions on your order. We love sizing questions!

855-923-8779

How do you size?

Sizing charts are included in all listings. Because we start with teacup sizes (super small!), please be sure to refer to the size chart for the particular item you are purchasing, as our sizing charts are unique to our products, and reference both weight and measurements of your furbaby.

For clothing, please follow the clothing size chart closely. Pets are sized differently than humans. We celebrate pets of all sizes, and it is our pleasure to outfit furbabies from 2 lbs to 120 lbs in our clothing!

Currently, we carry up to 5xl for clothing, which fits up to 120 lbs. Many of our special occasion dresses we can make a pattern to fit ANY pup. Email us at houseoffurbaby@live.com to get the process started. 

Are you in stores?

We do collaborate occasionally, with bridal shops, and select national brands like Birdy Grey, with a custom line of products. We like to create on the fly. Stores require sku's, limited customer interaction, and mass quantity purchases. We like the feel of custom dog clothing, one of a kind designs, and on trend colors that we create in our small shop in Wichita, KS. For the best discount on our site, sign up with our newsletter, to receive our discounts and coupon codes. We pride ourselves on fashionable pet apparel, pet collars, and customized looks for your furbaby.

Do you allow returns and exchanges?

Clothing and non personalized items- non personalized clothing and other items may be returned within 30 days of receipt of item, as long as they are free of fur, with tags attached.

Personalized items- are not returnable unless damaged or defective upon receipt. Order the wrong size for your furbaby? Email us, and we'll send the corrected size at cost as a one time replacement. Reach us at info@houseoffurbaby.com

Custom dresses- are not returnable. We work closely with our customers ordering a custom dress, to ensure measurements are accurate for the pup before we pattern and sew for you

Have a return?

Email us for help at info@houseoffurbaby.com
Alternatively you may send back to us at:

House of FurBaby
Attn: Returns
1719 N Rock Rd, Ste 125
Wichita, KS 67206

Be sure to include your original invoice with the returned item so we may locate your information once receiving it back for processing and a refund.